Shipping & Delivery Policy

Last updated: [July 24, 2026]

Thank you for shopping with [Brand Name]. This Shipping & Delivery Policy explains our production times, shipping methods, delivery estimates, customs responsibilities and procedures for delayed, lost or damaged shipments.

Because most of our curtains are custom-made according to the measurements and options selected by each customer, production time must be added to the estimated shipping time.

1. Shipping Destinations

We currently ship to:

• The contiguous United States;

• [Alaska and Hawaii ];

• [Canada ];

• [Other supported countries or regions].

We may not currently ship to certain remote areas, U.S. territories, military addresses, freight-forwarding locations or P.O. boxes.

If we cannot deliver to the address provided, we will contact you before shipment.

International customers should contact us at [danielscarl601@gmail.com] before ordering if their destination is not available at checkout.

2. Custom Production Time

Most curtains, drapes and window treatments sold by [Xpro home] are made to order.

Our estimated production time is:

[10–15] business days after the order details are confirmed.

Production begins after:

• Payment has been successfully received;

• Measurements and product options have been submitted;

• Any required customer confirmation has been completed;

• The selected fabric and materials are available.

Production time does not include weekends, public holidays, shipping time or customs-clearance time.

Orders involving large quantities, specialty fabrics, customized hardware, unusual dimensions or additional confirmation may require more time. We will contact you if the estimated production time changes materially.

3. Order Confirmation

Customers are responsible for reviewing all order information before completing checkout, including:

• Finished width and length;

• Number of panels;

• Fabric and color;

• Header style;

• Lining option;

• Mounting method;

• Opening direction;

• Quantity;

• Shipping address;

• Telephone number;

• Email address.

We may contact you to clarify incomplete or inconsistent order information.

Production and shipping may be delayed until we receive the required confirmation. Delays caused by missing customer information are not included in our estimated production time.

4. Estimated Shipping Time

After production is completed, estimated transportation times are generally:

• Express shipping: approximately [5–10] business days;

• Standard shipping: approximately [8–15] business days;

• Economy shipping: approximately [15–30] business days;

• Freight or oversized delivery: estimated individually.

Only the shipping methods available for your destination will be displayed at checkout.

Shipping estimates begin when the order is transferred to the carrier. They do not begin on the date the order is placed.

Estimated delivery time is calculated as:

Production Time + Shipping Time

For example:

[10–15] business days for production + [5–10] business days for shipping.

Delivery estimates are not guaranteed arrival dates unless we expressly confirm a guaranteed delivery date in writing.

5. Business Days and Holidays

Business days are Monday through Friday, excluding public holidays observed by our production facility, shipping carriers or destination country.

Production and delivery may take longer during:

• Major holidays;

• Promotional periods;

• Peak shopping seasons;

• Factory holidays;

• Severe weather;

• Carrier service disruptions;

• Customs inspections;

• Material shortages.

Any known extended factory closure will be announced on our website when reasonably possible.

6. Shipping Charges

Shipping charges are calculated based on factors including:

• Delivery destination;

• Package weight;

• Package dimensions;

• Number of panels;

• Shipping method;

• Remote-area surcharges;

• Oversized-package charges.

The applicable shipping charge will be displayed at checkout before payment.

Promotional free shipping may be subject to minimum order amounts, eligible destinations, product restrictions and other conditions.

Free shipping does not necessarily include customs duties, import taxes, brokerage fees or remote-area surcharges unless expressly stated.

7. Shipping Methods and Carriers

Depending on the destination and package size, orders may be shipped through carriers such as:

• DHL;

• UPS;

• FedEx;

• USPS or a local postal partner;

• Specialized freight or logistics providers.

We reserve the right to select or change the carrier when necessary, provided that the replacement service is reasonably suitable for the order.

The carrier used for a particular order may be shown in the shipping-confirmation email.

8. Customs Duties, Import Taxes and Fees

Choose and retain the clause that matches your shipping method.

Option A — Duties Included / DDP

For eligible destinations, applicable import duties, customs-clearance charges and taxes are included in the amount shown at checkout.

Customers should not normally be required to pay additional import charges upon delivery, unless the customer provided incorrect information, requested a change after shipment or incurred a charge that was not included in the agreed delivery service.

Option B — Duties Not Included / DAP

Prices and shipping charges displayed on our website do not include customs duties, import taxes, brokerage fees, customs-clearance charges or carrier disbursement fees unless expressly stated at checkout.

The recipient is responsible for paying any applicable import charges assessed by customs authorities, government agencies or the delivery carrier.

We do not control these charges and cannot guarantee their exact amount in advance.

Refusing to pay applicable import charges does not automatically cancel the order or qualify a custom-made product for a refund.

9. Customs Clearance

International shipments must pass through customs.

Customs authorities or carriers may request:

• The recipient’s full legal name;

• Telephone number;

• Tax or identification information;

• Proof of purchase;

• Product information;

• Payment of applicable duties or fees;

• Additional import documentation.

Customers are responsible for providing requested information promptly and accurately.

Customs-clearance time is outside our direct control and is not included in the estimated transportation time.

We will provide commercially reasonable assistance with shipping invoices and product information, but we cannot guarantee how quickly customs authorities will release a shipment.

10. Address Accuracy

Customers must provide a complete and accurate shipping address at checkout.

Please confirm:

• Recipient name;

• Street address;

• Apartment, suite or unit number;

• City;

• State;

• Postal code;

• Country;

• Telephone number.

We are not responsible for delivery delays or additional charges resulting from an incorrect, incomplete or undeliverable customer-provided address.

11. Address Changes

Address-change requests must be submitted before the order is shipped.

Contact us at [danielscarl601@gmail.com] and include your order number and complete corrected address.

An address change is not confirmed until we approve it in writing.

Once a package has been shipped, we may not be able to change the delivery address. Carrier rerouting fees, return fees and reshipping charges caused by a customer-requested address change may be charged to the customer.

For fraud-prevention reasons, we may require additional verification before changing the country, state or recipient associated with an order.

12. Shipping Confirmation and Tracking

When your order has shipped, we will normally send a shipping-confirmation email containing the available tracking information.

Tracking information may take [24–72] hours to update after the shipping label is created.

For multi-package or split shipments, each package may have a separate tracking number.

Customers are responsible for monitoring the tracking information and responding promptly to delivery notices or requests from the carrier.

13. Split Shipments

Large orders may be divided into multiple packages or shipped separately.

Packages from the same order may arrive on different dates.

A partial delivery does not necessarily mean that an item is missing. Please review all tracking numbers before submitting a missing-item claim.

Unless otherwise stated, customers will not be charged additional shipping solely because we divide one order into multiple packages.

14. Delivery Attempts and Signature Requirements

Some shipments may require a signature upon delivery.

The carrier may make one or more delivery attempts or direct the recipient to collect the package from a designated location.

Customers are responsible for:

• Ensuring that someone is available to receive the package;

• Monitoring tracking updates;

• Responding to carrier communications;

• Collecting the package within the carrier’s holding period.

We are not responsible for delays caused by an unavailable recipient or failure to follow the carrier’s collection instructions.

15. Refused or Unclaimed Shipments

A shipment may be returned to us if:

• The recipient refuses delivery;

• Customs charges are not paid;

• The recipient cannot be contacted;

• The address is incorrect or incomplete;

• The package is not collected within the required period.

Because custom-made curtains are produced specifically for the customer, a refused or unclaimed shipment does not automatically qualify for a refund.

The customer may be responsible for:

• Original shipping charges;

• Return shipping charges;

• Customs charges;

• Carrier handling fees;

• Storage charges;

• Reshipping costs.

We will contact the customer after receiving notice that a package is being returned and explain the available options.

16. Shipping Delays

Delivery may be delayed because of circumstances including:

• Customs inspections;

• Severe weather;

• Natural disasters;

• Carrier congestion;

• Transportation interruptions;

• Labor disputes;

• Government restrictions;

• Security inspections;

• Incorrect address information;

• Failure to respond to customs or carrier requests;

• Events outside our reasonable control.

If we determine that we cannot ship your order within the shipping period originally promised, we will contact you with a revised estimated shipping date.

You may accept the revised shipping date or cancel the unshipped order and receive a refund for the unshipped merchandise, subject to applicable law.

Once an order has been shipped, delays occurring during carrier transportation or customs processing generally do not permit cancellation of a correctly produced custom-made product.

17. Delivered but Not Received

If tracking shows that a package has been delivered but you cannot locate it:

1. Check the delivery location, mailbox, porch, garage and building reception area;

2. Ask household members, neighbors, building staff or property management;

3. Review the carrier’s proof of delivery;

4. Contact the carrier using the tracking number;

5. Contact us at [danielscarl601@gmail.com] promptly.

Please report a delivered-but-not-received package within [three] calendar days after the tracking status changes to “Delivered.”

We will assist with the carrier investigation where reasonably possible.

A carrier’s “Delivered” scan does not automatically guarantee approval of a refund or replacement. The resolution will depend on the carrier’s investigation, available delivery evidence and the circumstances of the claim.

18. Lost Shipments

A package may be considered lost when the carrier confirms that it cannot be located or when it remains without a meaningful tracking update beyond the carrier’s applicable investigation period.

If you believe your package is lost, contact us at [danielscarl601@gmail.com] with:

• Your order number;

• Tracking number;

• Delivery address;

• A description of the issue.

We may open a claim with the carrier and request additional information from you.

If the carrier confirms that the shipment was lost before delivery, we may provide an appropriate resolution such as:

• A replacement;

• A remake;

• Reshipment;

• A refund for the affected item.

Do not initiate multiple claims with both us and the carrier unless instructed to do so, as duplicate claims may delay the investigation.

19. Damaged Packages

Please inspect the package immediately upon delivery.

If the outside packaging is visibly damaged:

• Photograph the package before opening it;

• Photograph the shipping label;

• Photograph all sides of the package;

• Photograph the damaged product;

• Retain the original packaging and materials;

• Report the damage within seven calendar days of delivery.

Do not discard, install, wash, alter or repair the affected product until we have reviewed the claim.

Depending on the nature of the damage, we may offer:

• Repair;

• Replacement of the affected component;

• Remake of the affected panel;

• Partial refund;

• Full refund for the affected product.

Claims involving product defects, incorrect items or shipping damage are also governed by our Returns, Refunds & Remakes Policy.

20. Packaging Wrinkles

Curtains may arrive with temporary wrinkles, creases or fold marks caused by packaging and transportation.

These marks will normally improve after hanging, settling or careful steaming in accordance with the product’s care instructions.

Normal transportation wrinkles are not considered shipping damage or a manufacturing defect.

21. Oversized and Freight Deliveries

Large curtain orders, commercial orders, tracks or oversized accessories may require specialized freight delivery.

Freight deliveries may involve:

• Appointment scheduling;

• Curbside delivery;

• Limited-access surcharges;

• Residential delivery fees;

• Lift-gate charges;

• Additional handling requirements.

Unless expressly included, freight delivery does not include installation, unpacking, room-of-choice placement or removal of packaging.

The customer is responsible for ensuring that the delivery location can safely accommodate the package.

22. Order Changes After Shipment

Once an order has shipped, we cannot guarantee that it can be:

• Canceled;

• Recalled;

• Rerouted;

• Redirected to another address;

• Upgraded to a faster shipping method.

Any carrier fees caused by an approved customer-requested change may be charged to the customer.

Custom-made products already shipped remain subject to our Returns, Refunds & Remakes Policy.

23. Incorrect or Missing Items

Please report an incorrect or missing item within seven calendar days of delivery.

Include:

• Order number;

• Photographs of the products received;

• Photographs of the shipping label;

• Photographs of the package contents;

• A description of the missing or incorrect item.

After reviewing the claim, we may arrange a replacement, remake, additional shipment or other appropriate resolution.

24. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, severe weather, war, civil unrest, epidemics, labor disruptions, transportation interruptions, cyber incidents, government actions, material shortages or customs restrictions.

We will make reasonable efforts to communicate significant delays and provide any remedy required by applicable law.

25. Contact Us

For shipping questions, address corrections or delivery claims, contact:

[Xiehong Textile Factory]
Doing business as: [Xpro home]
Email: [danielscarl601@gmail.com]
Website: [xprohomeshop.com]

Please include your order number in all shipping-related communications.