联系信息

Contact Information

We’re here to help with custom curtain measurements, fabric selection, header styles, lining options, order updates, shipping questions and after-sales support.

Customer Service

Brand Name: [Xpro home]
Legal Business Name: [Xiehong Textile Factory]
Email: [danielscarl601@gmail.com]
Phone / WhatsApp: [008613957303338]

Customer Service Hours

Monday–Friday: [9:00 AM–6:00 PM]
Saturday: [9:00 AM–1:00 PM / Closed]
Sunday and public holidays: Closed

Time zone: [BeiJin]

Messages received outside business hours will normally be answered on the next business day.

Order Support

For questions about an existing order, please include:

  • Your full name;

  • Order number;

  • Email address used to place the order;

  • A clear description of your question or concern;

  • Relevant photographs or videos, if applicable.

This information will help us review your request more efficiently.

Custom Curtain Consultation

Before placing an order, you may contact us for assistance with:

  • Curtain measurements;

  • Finished width and length;

  • Fabric and color selection;

  • Pinch pleat, ripple fold, grommet and other header styles;

  • Light-filtering and blackout options;

  • Curtain tracks and rods;

  • Panel quantity and opening direction;

  • Fabric samples;

  • Commercial or bulk orders.

Please note that customers remain responsible for confirming all measurements and product selections before completing an order.

Shipping and Delivery Questions

For shipping-related questions, please include your order number and tracking number.

For damaged packages, missing products or incorrect items, please contact us within seven calendar days after delivery and provide clear photographs of:

  • The outer packaging;

  • The shipping label;

  • The entire product;

  • The affected or damaged area.

Please keep the original packaging until your claim has been reviewed.

Response Times

We normally respond to customer-service messages within [one to two] business days.

During holidays, promotional periods or high-volume seasons, responses may take longer. Sending repeated messages about the same request may delay processing, so please keep related information in one email thread whenever possible.

Business and Trade Inquiries

For interior designers, curtain retailers, wholesalers, contractors, hotels and other commercial customers, please contact:

Trade Email: danielscarl601@gmail.com
WhatsApp: 008613957303338

Please provide your company name, website, location, estimated order quantity and the products you are interested in.

Contact Form

You may also contact us through the form on this page.

Please enter accurate contact information so that we can reply to your request. Information submitted through the contact form will be handled in accordance with our Privacy Policy.

Important Notice

Please do not send payment card details, account passwords or other sensitive financial information by email, WhatsApp or the website contact form.

Official communication from [Brand Name] will only come from:

  • danielscarl601@gmail.com;

  • 008613957303338;

  • xprohomeshop.com.

Contact Details

[Xiehong Textile Factory]
Doing business as: [Xpro home]
Website: [xprohomeshop.com]
Email: [danielscarl601@gmail.com]
Phone / WhatsApp: [008613957303338]