Returns, Refunds & Remakes Policy

Last updated: [July 24, 2026]

At [Brand Name], each custom curtain is made specifically for your order based on the fabric, color, dimensions, header style, lining and other options you select. Because custom-made products cannot normally be resold, different return rules apply to custom curtains and standard, non-custom products.

Please review your measurements and selections carefully before placing your order.

1. Custom-Made Products

Custom-made curtains, drapes, sheers, Roman shades and other products made to the customer’s specifications are final sale and are not eligible for return, exchange or refund due to:

• A change of mind;

• Incorrect measurements supplied by the customer;

• Selection of the wrong color, fabric, header style, lining or opening direction;

• The product not matching the customer’s personal preference;

• The customer no longer needing the product;

• Minor differences between screen colors, product photographs and the physical fabric;

• Normal wrinkles or fold marks caused by packaging and transportation;

• Minor variations in texture, weave, slubs or dye lots that are characteristic of the selected fabric;

• Products that have been installed, altered, cut, washed, stained or damaged after delivery.

This policy does not affect claims involving an incorrect item, manufacturing defect, significant deviation from the confirmed order specifications or shipping damage.

2. Order Confirmation and Customer Measurements

Customers are responsible for reviewing and confirming all order details before submitting payment, including:

• Finished width and length;

• Quantity and number of panels;

• Fabric and color;

• Header style;

• Lining option;

• Mounting method;

• Opening direction;

• Rod, track or hardware compatibility;

• Delivery address and contact information.

Unless otherwise clearly stated, the dimensions entered on the product page should be the required finished curtain dimensions, not the window dimensions.

We are not responsible for measurement errors made by the customer or by a third-party installer hired by the customer.

We strongly recommend ordering fabric swatches before purchasing custom curtains, especially when color matching is important.

3. Manufacturing Tolerance

Custom textile products may have a small manufacturing tolerance because fabric can expand, contract or settle during cutting, sewing, steaming and transportation.

A product will not be considered defective when its finished dimensions are within the manufacturing tolerance stated on the applicable product page or order confirmation.

If no tolerance is stated, please contact us before ordering for confirmation.

4. Order Changes and Cancellations

You may request an order change or cancellation within [12] hours after placing the order.

After fabric has been cut or production has started, the order cannot normally be changed or canceled. If production has not started, we will make reasonable efforts to accommodate the request.

Sending a cancellation request does not mean the cancellation has been accepted. A cancellation is confirmed only after you receive written confirmation from us.

If we cannot ship your order within the promised shipping period, we will contact you with a revised estimated shipping date. You may accept the delay or cancel the unshipped order for a full refund.

5. Incorrect, Defective or Damaged Products

Please inspect your order immediately after delivery.

Contact us at [Support Email] within seven calendar days of delivery if:

• The product is materially different from the confirmed order;

• We produced the incorrect size, color, fabric, header style or quantity;

• The product contains a significant manufacturing defect;

• An item is missing;

• The product arrived damaged.

Please include:

• Your order number;

• A description of the problem;

• Clear photographs of the entire product;

• Close-up photographs showing the issue;

• Photographs of the package and shipping label when shipping damage is involved;

• A measurement photograph showing the tape measure and the full product when reporting a sizing issue.

Do not discard the original packaging, alter, wash or install the product until your claim has been reviewed.

6. Available Resolutions

After reviewing the claim, we may provide an appropriate resolution, including:

• Repair instructions or reimbursement for an approved local repair;

• Replacement of the affected component;

• Remaking the affected curtain or panel;

• Replacement of the incorrect or damaged product;

• A partial refund;

• A full refund for the affected product.

The appropriate resolution will depend on the nature and extent of the issue.

When the problem was caused by our manufacturing or fulfillment error, we will cover the approved repair, remake, replacement or necessary return-shipping cost.

A remake or replacement does not automatically qualify the entire order for a refund when only one panel or component is affected.

7. Measurement Errors Made by the Customer

Orders made according to the measurements submitted by the customer are not defective merely because the curtains do not fit the intended window.

We do not provide free returns, refunds or replacements for customer measurement errors. However, we may offer a discounted remake at our discretion. Shipping charges and any price difference will be the customer’s responsibility.

8. Color and Fabric Variations

Colors may appear differently depending on screen settings, lighting conditions and photography.

Natural and woven fabrics may contain variations in weave, texture, yarn thickness, slubs or shading. Different production batches may also have slight color differences.

These normal characteristics are not considered defects. Customers who require an exact color match should order a fabric swatch before placing a custom order and, where possible, order all matching panels at the same time.

9. Wrinkles and Transportation Marks

Custom curtains may arrive with wrinkles or fold marks caused by packaging and international transportation. These marks will normally improve after the curtains are hung, steamed or allowed to settle.

Normal packaging wrinkles are not considered a manufacturing defect.

Always follow the care instructions supplied with the product. Damage caused by incorrect washing, ironing or steaming is not covered.

10. Return Authorization

Do not return any product without written authorization from our customer service team.

Unauthorized returns may be refused and may not qualify for a refund. If a return is approved, we will provide the return address and instructions.

The return address may be different from the address shown on the original shipping package.

11. Refund Processing

Approved refunds will be issued to the original payment method.

We will normally initiate an approved refund within seven business days after the claim is approved or, when a physical return is required, after the returned product has been received and inspected.

Your bank, card issuer or payment provider may require additional time to post the refund to your account.

Original shipping charges, expedited shipping charges, duties and taxes are non-refundable unless the refund results from our error or applicable law requires otherwise.

12. Lost or Undelivered Packages

Please contact us promptly if tracking shows that your package has been delivered but you have not received it.

Customers are responsible for providing a complete and accurate delivery address. Additional shipping costs caused by an incorrect or incomplete customer-provided address may be charged to the customer.

We will assist with eligible carrier investigations for packages that are lost or damaged during transportation.

13. Non-Custom Products

Unused standard-size or non-custom products may be eligible for return within [14/30] days of delivery, provided that they:

• Are unused, unwashed and unaltered;

• Are in their original packaging;

• Include all accessories and labels;

• Have received prior return authorization.

Unless the return results from our error, the customer is responsible for return shipping. Any applicable restocking fee will be disclosed before the return is authorized.

Custom-made products remain subject to the custom-product rules above.

14. Contact Us

For questions, order changes or claims, contact:

[Xpro home]
Email: [danielscarl601@gmail.com]