Terms of Service

Last updated: [July 24, 2026]

These Terms of Service (“Terms”) govern your access to and use of the website operated by [Xiehong Textile Factory], doing business as [Xpro home] (“we,” “us,” or “our”), including all information, products, features and services available through [xprohomeshop.com] (collectively, the “Site”).

Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to offer our products and services to you.

By visiting the Site, creating an account, placing an order or otherwise using our services, you agree to be bound by these Terms, together with our Privacy Policy, Shipping Policy, Returns, Refunds & Remakes Policy and any other policies displayed on the Site.

Please read these Terms carefully before using the Site. If you do not agree to these Terms, you should not use the Site or place an order.

1. Eligibility

You must be at least the age of majority in your state, province or country of residence to place an order through the Site.

By using the Site, you represent that:

• You have the legal capacity to enter into a binding agreement;

• The information you provide is accurate and complete;

• You will use the Site only for lawful purposes;

• You will not use our products or services in violation of applicable laws.

If you place an order on behalf of a company or another person, you represent that you have authority to bind that company or person to these Terms.

2. Products and Services

We sell custom-made curtains, drapes, sheers, window treatments, fabric samples, accessories and related products.

Because many of our products are manufactured according to customer-selected specifications, including dimensions, fabric, color, header style, lining and opening direction, they may not be suitable for resale or return.

Product availability, options and specifications may change without notice. We reserve the right to:

• Modify or discontinue a product or option;

• Limit the quantities available for purchase;

• Refuse or cancel orders where a product is unavailable;

• Correct product descriptions, specifications or pricing errors;

• Limit sales to particular customers, regions or jurisdictions where permitted by law.

Nothing on the Site constitutes a guarantee that a particular fabric, color, option or accessory will remain available indefinitely.

3. Product Information and Images

We make reasonable efforts to display product descriptions, measurements, photographs and colors accurately.

However:

• Screen settings and lighting conditions can affect how colors appear;

• Fabric colors may vary slightly between production or dye lots;

• Natural and woven fabrics may contain variations in texture, weave, yarn thickness, slubs and shading;

• Product photographs may include furniture, tracks, rods, accessories or decorations that are not included;

• Minor improvements may be made to construction or materials without changing the essential nature of the product.

Such normal variations are not automatically considered defects.

Customers who require a specific color, texture or level of transparency should order a fabric swatch before purchasing custom-made curtains.

4. Fabric Samples

Fabric samples are intended to help customers evaluate color, texture, weight and light-filtering performance before placing a custom order.

A sample represents the general appearance of the fabric, but slight differences may occur between the sample and the finished product due to dye-lot variations, lighting, fabric direction and manufacturing processes.

Unless otherwise stated, sample fees and sample shipping charges are non-refundable.

5. Custom Measurements and Specifications

You are responsible for reviewing and confirming all custom specifications before placing an order, including:

• Finished curtain width;

• Finished curtain length;

• Number of panels;

• Fabric and color;

• Header style;

• Lining option;

• Mounting method;

• Rod or track compatibility;

• Opening direction;

• Floor clearance or puddling allowance;

• Quantity;

• Special production instructions.

Unless the product page expressly states otherwise, measurements entered when ordering are treated as the required finished product measurements, not the dimensions of the window opening.

We are not responsible for incorrect measurements supplied by the customer, installer, interior designer, contractor or any other third party acting on the customer’s behalf.

Measurement guides provided on the Site are general educational resources. Installation conditions can vary, and customers remain responsible for confirming that their measurements and selected products are appropriate for their particular space.

6. Manufacturing Tolerances

Textile products can expand, contract or settle during cutting, sewing, pressing, steaming, packaging and transportation.

Custom-made curtains may therefore be subject to reasonable manufacturing tolerances. The applicable tolerance may be stated on the product page, measurement guide or order confirmation.

A product will not be considered defective solely because its dimensions fall within the disclosed manufacturing tolerance.

Where matching panels are required, customers should order all related panels at the same time whenever possible to reduce the possibility of fabric or dye-lot variations.

7. Orders and Order Acceptance

After you place an order, you may receive an automated email confirming that we received it. This email does not necessarily mean that the order has been accepted for production.

We reserve the right to review, accept, reject or cancel an order for reasons including:

• Product or material unavailability;

• Pricing or description errors;

• Suspected fraud or unauthorized payment;

• Incomplete or inconsistent measurements;

• An unsupported delivery destination;

• A request that we cannot reasonably manufacture;

• A violation of these Terms or our other policies.

We may contact you to confirm measurements or specifications before beginning production.

Your failure to respond may delay production. We are not responsible for delays caused by missing, incomplete or inconsistent customer information.

If we cancel an order after payment has been collected and before the product has been supplied, we will refund the applicable amount to the original payment method.

8. Prices, Taxes and Currency

Prices displayed on the Site are shown in [USD/Applicable Currency] unless otherwise stated.

Prices may change without notice. A price change will not normally affect an order that we have already accepted, except where there is an obvious pricing, calculation or technical error.

Depending on the delivery location, the customer may be responsible for:

• Sales tax;

• Use tax;

• Value-added tax;

• Customs duties;

• Import taxes;

• Brokerage charges;

• Carrier handling fees;

• Other government or delivery-related charges.

The checkout page will display taxes collected by us where applicable. Charges not collected during checkout may be assessed by local customs authorities or carriers and remain the customer’s responsibility.

9. Payment

Payment must be made using a payment method offered at checkout.

You represent that:

• You are authorized to use the selected payment method;

• The billing information you provide is accurate;

• The payment method has sufficient funds or credit;

• You authorize us and our payment providers to charge the total order amount.

Payments may be processed by third-party providers such as Shopify Payments, PayPal, credit-card networks or other payment services. Your use of those payment methods may also be subject to the provider’s terms and privacy practices.

We do not guarantee that every payment method will be available for every order, customer or location.

10. Order Changes and Cancellations

Requests to change or cancel an order must be submitted within [12] hours after the order is placed.

Because custom products may enter production quickly, an order cannot normally be changed or canceled after:

• Fabric has been cut;

• Materials have been specially ordered;

• Production has started;

• Custom hardware has been prepared;

• The order has been shipped.

Submitting a cancellation or change request does not mean it has been approved. A request is accepted only after we confirm it in writing.

Approved changes may result in:

• Additional charges;

• A revised production schedule;

• A revised shipping date;

• The cancellation of promotional pricing;

• A new order confirmation.

If production has started, any refund or cancellation credit offered will be at our discretion, subject to applicable law and the costs already incurred.

11. Production and Shipping

Estimated production and shipping times are displayed on the product page, Shipping Policy, checkout page or order confirmation.

Production time and transit time are separate. An estimated delivery period is not a guaranteed delivery date unless we expressly state otherwise in writing.

Delays may result from:

• Customer confirmation requirements;

• Material shortages;

• High order volumes;

• Customs inspections;

• Carrier disruptions;

• Severe weather;

• Labor interruptions;

• Government restrictions;

• Events outside our reasonable control.

If we learn that we cannot ship within the time promised, we may contact you with a revised shipping date and any options required by applicable law.

More information is provided in our Shipping Policy, which forms part of these Terms.

12. Delivery Information

You are responsible for providing a complete and accurate shipping address, telephone number and recipient name.

We are not responsible for delays, failed deliveries or additional costs caused by:

• Incorrect or incomplete address information;

• An unavailable recipient;

• Refusal to pay applicable duties or taxes;

• Failure to respond to the carrier;

• An address change requested after shipment;

• Delivery restrictions at the destination.

Additional shipping costs resulting from incorrect customer-provided information may be charged to the customer.

Please inspect the package and products promptly after delivery and report any damage, missing item or incorrect product within the claim period stated in our Returns, Refunds & Remakes Policy.

13. Returns, Refunds and Remakes

Custom-made products are generally final sale because they are manufactured according to the customer’s individual measurements and selections.

Custom products are not normally eligible for return, exchange or refund because of:

• A change of mind;

• Customer measurement errors;

• Incorrect options selected by the customer;

• Personal preference;

• Screen-related color differences;

• Normal fabric characteristics;

• Normal packaging wrinkles;

• Products that have been installed, altered, washed or damaged after delivery.

This limitation does not apply when a remedy is required because of:

• Our manufacturing error;

• A materially incorrect product;

• A significant manufacturing defect;

• A missing product;

• Qualifying shipping damage;

• Rights that cannot legally be excluded.

Claims, evidence requirements and available remedies are governed by our Returns, Refunds & Remakes Policy, which forms part of these Terms.

14. Installation and Product Use

Unless expressly included in the order, installation services, curtain tracks, rods, brackets, hooks, anchors and other hardware are not included.

Customers are responsible for:

• Confirming that walls, ceilings, rods and tracks are suitable;

• Selecting appropriate mounting hardware;

• Following installation and care instructions;

• Using a qualified installer when necessary;

• Keeping cords, chains, hooks and small components away from children and pets;

• Complying with local building and safety requirements.

We are not responsible for damage or injury caused by improper measurement, installation, mounting, alteration, maintenance or use.

Nothing in this section excludes responsibility that cannot be excluded under applicable law.

15. Care and Maintenance

Customers must follow the care instructions provided with the product or displayed on the applicable product page.

Unless expressly stated otherwise:

• Do not machine-wash custom curtains;

• Test cleaning products on an inconspicuous area first;

• Use caution when steaming or ironing;

• Avoid excessive heat;

• Follow professional-cleaning recommendations;

• Do not bleach or tumble-dry products unless permitted by the care label.

Shrinkage, discoloration, distortion or damage caused by improper cleaning, excessive heat, moisture, chemicals or customer alteration is not considered a manufacturing defect.

16. Accounts

Certain Site features may allow or require you to create an account.

You are responsible for:

• Maintaining the confidentiality of your account credentials;

• Restricting access to your device;

• Providing current and accurate information;

• Notifying us promptly of suspected unauthorized access;

• All activities conducted through your account.

We may suspend or close an account that contains inaccurate information, is used fraudulently or violates these Terms.

17. Customer Reviews and Submitted Content

You may be able to submit reviews, photographs, comments, questions, testimonials or other content.

You retain ownership of your original content. By submitting it, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, publish, translate and display that content for operating, improving and promoting our business, subject to applicable privacy laws.

You represent that submitted content:

• Is accurate and based on your genuine experience;

• Does not infringe another person’s rights;

• Does not contain unlawful, abusive or misleading material;

• Does not contain malicious software;

• Does not disclose another person’s private information without permission.

We may moderate or remove submitted content where permitted by law, but we are not obligated to publish every submission.

18. Intellectual Property

The Site and its contents—including text, graphics, logos, product names, photographs, videos, measurement guides, designs, page layouts and software—are owned by or licensed to [Xiehong Textile Factory] and are protected by applicable intellectual-property laws.

You may use the Site for personal, non-commercial shopping purposes.

You may not, without our prior written permission:

• Copy or republish substantial portions of the Site;

• Use our photographs or product descriptions for another business;

• Remove copyright or trademark notices;

• Reverse-engineer Site features;

• Use automated systems to scrape or extract Site content;

• Use our brand, logo or content in a misleading manner.

References to third-party trademarks belong to their respective owners.

19. Prohibited Uses

You may not use the Site:

• For unlawful or fraudulent activity;

• To submit false or misleading information;

• To interfere with Site security or operation;

• To transmit malware or harmful code;

• To collect another user’s personal information without authorization;

• To impersonate another person or company;

• To place unauthorized payment transactions;

• To infringe intellectual-property or privacy rights;

• To abuse discounts, promotions, chargebacks or customer-service processes;

• To resell or commercially exploit Site content without permission.

We may restrict or terminate access when we reasonably believe these restrictions have been violated.

20. Promotions and Discount Codes

Promotions, discount codes, gifts and special offers may be subject to additional conditions.

Unless expressly stated otherwise:

• Promotions cannot be combined;

• Discount codes have no cash value;

• Discounts cannot be applied retroactively;

• Offers may exclude samples, shipping, taxes or selected products;

• Promotions may be limited by time, customer, region or quantity;

• We may cancel a promotion affected by fraud, misuse or technical error.

Where promotional terms conflict with these Terms, the specific promotional terms will control for that promotion.

21. Third-Party Services and Links

The Site may include third-party tools, payment services, applications, review platforms, analytics services or links to external websites.

We do not control third-party services and are not responsible for their content, availability, security or privacy practices.

Your use of a third-party service may be governed by separate terms. You should review those terms before using the service or providing personal information.

22. Privacy

Our collection and use of personal information are described in our Privacy Policy.

By using the Site, you acknowledge that your information may be processed by Shopify, payment providers, shipping carriers and other service providers necessary to operate the store, process orders and provide customer support.

The Privacy Policy forms part of these Terms.

23. Disclaimer of Warranties

We aim to provide accurate information and properly manufactured products. However, to the fullest extent permitted by applicable law, the Site is provided on an “as available” basis.

We do not guarantee that:

• The Site will always be uninterrupted or error-free;

• Every product will remain available;

• Website images will exactly match every screen or lighting environment;

• General design or measurement information will be appropriate for every installation;

• Third-party services will always be available.

Any warranties that cannot legally be excluded remain unaffected.

24. Limitation of Liability

To the fullest extent permitted by applicable law, [Legal Business Name] and its owners, employees, contractors and service providers will not be liable for indirect, incidental, special, consequential or punitive damages arising from the use of the Site or products.

Where liability may lawfully be limited, our total liability relating to a particular order will not exceed the amount paid for the product giving rise to the claim.

These limitations do not apply to liability that cannot be limited or excluded under applicable law.

25. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless [Legal Business Name] and its owners, employees, contractors and service providers from claims, losses and reasonable expenses arising from:

• Your unlawful use of the Site;

• Your violation of these Terms;

• Your infringement of another person’s rights;

• False information submitted by you;

• Content you upload or submit;

• Improper installation, alteration or commercial use of a product.

This section does not apply to claims caused by our own unlawful conduct or where indemnification is prohibited by law.

26. Force Majeure

We will not be responsible for a delay or failure caused by events beyond our reasonable control, including natural disasters, severe weather, epidemics, war, civil unrest, labor disputes, transportation interruptions, material shortages, utility failures, cyber incidents, government action or customs delays.

We will make reasonable efforts to communicate significant delays and provide any remedies required by applicable law.

27. Governing Law and Disputes

These Terms are governed by the laws of [State and Country], without regard to conflict-of-law principles, except where the mandatory consumer laws of your place of residence apply.

Before starting formal legal proceedings, you agree to contact us at [Support Email] and provide a reasonable opportunity to resolve the issue informally.

Any dispute that cannot be resolved informally will be handled by the courts having lawful jurisdiction in [State and Country], unless applicable consumer law gives you the right to bring a claim elsewhere.

Nothing in these Terms limits any consumer right that cannot legally be waived.

28. Severability

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in effect.

29. No Waiver

Our failure to enforce a provision of these Terms does not waive our right to enforce it later.

A waiver is effective only when it is made in writing by an authorized representative of [Legal Business Name].

30. Assignment

You may not transfer your rights or obligations under these Terms without our written consent.

We may transfer our rights and obligations as part of a merger, acquisition, restructuring, financing or sale of all or part of our business, subject to applicable law.

31. Termination

We may suspend or terminate your access to the Site if you materially violate these Terms, engage in unlawful conduct or create a security risk.

Termination does not affect rights and obligations that arose before termination, including payment obligations, intellectual-property rights, disclaimers and limitations of liability.

32. Changes to These Terms

We may update these Terms to reflect changes to our business, products, Site features or legal obligations.

The updated version will be posted on this page with a revised “Last updated” date. Changes apply from the effective date stated in the updated Terms.

Changes will not retroactively alter an accepted order unless required by law or agreed to by the customer.

33. Entire Agreement

These Terms, together with the policies and order information incorporated by reference, constitute the entire agreement between you and us concerning your use of the Site and purchase of products.

If a specific written order confirmation conflicts with these general Terms, the specific confirmed order details will control for that order.

34. Contact Information

Questions about these Terms should be sent to:

[Xiehong Textile Factory]
Doing business as: [Xpro home]
Email: [danielscarl601@gmail.com]
Website: [xprohomeshop.com]