Shipping & Delivery Policy

Last updated: August 27, 2026

Xpro Home curtains are made to order. This policy explains our production, pricing, shipping, duties, delivery, and claims process.

1. Where We Ship

Our standard U.S. shipping rates apply to eligible addresses in the contiguous 48 states and Washington, D.C. We do not currently offer these standard rates or the $299 free-shipping offer to Alaska, Hawaii, Puerto Rico, U.S. territories, military addresses, P.O. boxes, or unsupported remote areas. Please contact us before ordering if your address is outside our standard delivery area.

2. Custom Production

Most orders are crafted within approximately 10–15 business days after payment and all required order information are confirmed. Weekends, public holidays, carrier transit, and customs processing are not included. Large, oversized, specialty, or commercial orders may require additional time.

3. Measurements and Order Confirmation

The customer is responsible for providing accurate installation measurements according to the Xpro Home measuring guide. Xpro Home uses those measurements, together with the selected Header Style, Panel Configuration, fullness, and Floor Finish, to determine the production specifications.

Before placing an order, please review the Fabric and Color, Track/Rod Width, Measurement Height, Mounting Type, Header Style, Panel Configuration (Single Panel or Pair), Floor Finish, Heat-Setting Preference, Custom Set Quantity, delivery address, telephone number, and email address.

Customers do not need to calculate finished curtain width, panel construction, or fabric yardage. Xpro Home calculates these production specifications from the confirmed installation measurements and selections.

4. U.S. Standard Shipping Rates

For eligible addresses in the contiguous 48 states and Washington, D.C., standard shipping is calculated from the merchandise subtotal shown at checkout:

• Orders below $299.00: $29.99 DDP Shipping — Duties Included
• Orders of $299.00 or more: Free DDP Shipping — Duties Included

The free-shipping threshold is based on the eligible merchandise subtotal after discounts and before applicable sales tax. The rates displayed at checkout control if there is any discrepancy.

5. Product Pricing and Duties

Product prices include the selected fabric, custom fabrication, standard curtain hooks where required, quality inspection, standard packaging, and applicable import duties arranged by Xpro Home.

Customers should not normally be required to pay additional import duties upon delivery for eligible orders. Sales tax, when applicable, is calculated at checkout according to the delivery address and Shopify tax settings.

6. Estimated Transit

Estimated U.S. transit is approximately 15–25 business days after production is complete and the order is transferred to the carrier. Delivery dates are estimates and may be affected by customs, severe weather, carrier congestion, holidays, address issues, or other events outside our reasonable control.

7. Tracking and Delivery

Tracking information is normally sent by email after shipment and may take 24–72 hours to update. Large orders may ship in multiple packages. Customers are responsible for monitoring tracking, responding to carrier requests, and providing a complete and accurate delivery address.

8. Address Changes and Unclaimed Shipments

Address-change requests must be sent before shipment and are not confirmed until approved in writing. Once shipped, rerouting may not be possible. A refused or unclaimed custom order does not automatically qualify for a refund, and related carrier, return, storage, or reshipping charges may be the customer’s responsibility.

9. Lost, Damaged, Incorrect, or Missing Items

Please report shipping damage, an incorrect item, or a missing item within 7 calendar days of delivery. Include the order number, full product photographs, close-ups of the issue, the shipping label, and packaging photographs where relevant. Retain the original packaging and do not install, wash, alter, or repair an affected product until we review the claim.

If tracking shows “Delivered” but the package cannot be located, please check the delivery location, household members, neighbors, building staff, and the carrier’s proof of delivery, then contact us promptly. Resolutions depend on the available evidence and carrier investigation.

10. Contact

Haining Chang'an Town Xiehong Textile Factory / 海宁市长安镇协弘纺织厂, doing business as Xpro Home
Registered Address: 2nd Floor, Building 1, No. 327 Chuangye Road, Chang'an Town, Haining, Jiaxing, Zhejiang 314408, China
Telephone: +86 139 5730 3338
Email: info@xprohomeshop.com
Website: xprohomeshop.com