Xpro Home Refund Policy

1. Custom-Made Products

All Xpro Home curtains are custom-made according to the measurements, fabric, color, header style, and options confirmed by the customer.

Because each order is produced specifically for you, custom-made products are generally not eligible for returns or exchanges due to:

• Incorrect measurements provided by the customer
• Incorrect fabric or color selection
• Change of mind
• Order cancellation after production has started
• Minor color variations caused by screen settings
• Normal production tolerances

2. Eligible Claims

If your order arrives with any of the following issues, please contact us within 7 days of delivery:

• Manufacturing defects
• An incorrect product compared with your confirmed order
• Significant shipping damage
• Dimensions outside our stated production tolerance

Please provide:

• Your order number
• Clear photos of the product
• Photos of the packaging, if the item was damaged during shipping
• Measurement photos, when applicable

We typically acknowledge claim requests within 2 business days. Additional review time may be required depending on the nature of the issue and the supporting information provided.

3. Exchanges

Approved exchanges are available only when the issue is caused by:

• A manufacturing defect
• A fulfillment error
• Shipping damage confirmed during our review

Because our curtains are custom-made, an exchange is not automatically available for customer measurement errors, incorrect selections, or a change of mind.

4. Return Shipping

For approved quality claims, Xpro Home will provide an appropriate solution based on the circumstances and will provide return instructions when a return is required.

For any other return expressly approved by Xpro Home, the customer is responsible for return shipping costs.

Please do not return any product without first receiving return authorization and instructions from Xpro Home. Unauthorized returns may not be accepted.

5. Resolution Options

After reviewing your claim, Xpro Home may offer one or more of the following solutions, depending on the circumstances:

• Technical guidance
• Replacement accessories
• Partial remake
• Full remake
• Exchange
• Refund
• Another reasonable solution appropriate to the issue

The resolution offered will be based on the nature and extent of the verified issue.

6. Approved Refunds

If a refund is approved, it will be issued to the original payment method.

Xpro Home typically processes approved refunds within 5 business days. After the refund is issued, your bank or payment provider may require an additional 5–10 business days to post the funds to your account.

7. Contact

Brand: Xpro Home
Legal Business Name: Haining Chang'an Town Xiehong Textile Factory / 海宁市长安镇协弘纺织厂
Registered Address: 2nd Floor, Building 1, No. 327 Chuangye Road, Chang'an Town, Haining, Jiaxing, Zhejiang 314408, China
Telephone: +86 139 5730 3338
Email: info@xprohomeshop.com
Website: https://xprohomeshop.com